FXVEX / KNOWLEDGE BASE
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Registration through technical support.
TOPIC / 01
Getting started
05Registration, challenges, credentials, and platforms.
01What is FxVex?
FxVex is a simulation-based trader evaluation platform. Participants demonstrate risk control and performance against published objectives and may become eligible for a simulated funded-stage account and performance rewards under a separate trader agreement.
02How do I create a trader account?
Choose Create Account, enter accurate personal details, select your country of residence, create a secure password, and accept the legal terms. Use only one profile in your own legal name.
03Which challenge should I choose?
Choose an account size whose drawdown limits fit your normal risk model—not the largest size you can afford. The FxVex Two-Step route is intended for traders who prefer separate evaluation and verification phases.
04When will I receive platform credentials?
Credentials are issued after successful payment and account checks. Delivery status is available in the dashboard, and support can help with an account-specific delay.
05Which trading platforms does FxVex support?
FxVex supports MT4 and MT5. Available instruments, server details, leverage, and download instructions are provided with the selected account.
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Evaluation rules
06Targets, drawdown, trading styles, and breaches.
01How long do I have to complete an evaluation?
The Two-Step evaluation has no maximum completion period. An account may be closed after 30 consecutive calendar days without an executed trade.
02How is the daily loss limit calculated?
For Two-Step accounts, the daily loss limit is 4% of the initial balance and includes closed results, floating profit and loss, commissions, and swaps. Equity must remain above the permitted threshold at all times. The applicable reset time is shown in the program rules and account details.
03How does maximum loss work?
The Two-Step maximum loss is a static 10% of the initial balance. For a $100,000 evaluation, balance or equity must never fall below $90,000, including open positions and trading costs.
04Are EAs and automated strategies allowed?
Legitimate automation implementing your own strategy is allowed. Latency arbitrage, platform-error exploitation, shared third-party bots producing coordinated trades, and server manipulation are prohibited.
05Can I trade news and hold over weekends?
Yes under the Two-Step rules. Gaps, slippage, spread expansion, and reduced liquidity remain normal simulation risks and do not excuse a rule breach.
06What happens if I breach a rule?
A hard breach closes the affected account. If you believe platform data is incorrect, submit an appeal with the account number and evidence within seven calendar days.
TOPIC / 03
Rewards & payouts
05Eligibility, splits, verification, and requests.
01What is the reward split?
The maximum trader share is 90%. Exact eligibility, progression conditions, minimum request, schedule, and any processing charges are stated in the funded-stage trader agreement.
02How do I request a reward?
An eligible trader can open the Payouts area, select a compliant account, confirm the amount and destination, complete any required verification, and submit the request for review.
03Is KYC required before a first reward?
Yes. Identity, age, address, sanctions screening, and payment ownership may be verified before a funded-stage account or reward is approved.
04Are rewards guaranteed?
No. Eligibility depends on compliant simulated performance, identity verification, the applicable agreement, and review. Illustrations and calculators are not promises of income.
05Are funded-stage accounts live accounts?
Unless a separate written agreement explicitly states otherwise, funded-stage accounts remain simulated. FxVex rewards qualifying performance according to the trader agreement.
TOPIC / 04
Account management
05Profiles, multiple accounts, dashboard, and security.
01Can I purchase more than one evaluation?
Multiple evaluations may be allowed within a published aggregate allocation limit. Duplicate identities or profiles created to bypass limits are prohibited.
02Can another person trade my account?
No. Credentials are personal. Account sharing, third-party management, selling access, and coordinated trading across unrelated users are prohibited.
03How do I track evaluation progress?
The FxVex dashboard shows equity, closed results, target progress, daily-loss headroom, maximum-loss headroom, activity, and current phase in one place.
04Can I change my email or legal name?
Security-sensitive details require a support request and may require identity verification. A legal-name change must be supported by appropriate documentation.
05What should I do if I suspect unauthorized access?
Change your password immediately, sign out other sessions when available, and contact support with the account email and approximate time of the suspicious activity.
TOPIC / 05
Billing & fees
04Payments, refunds, codes, and billing problems.
01What does the evaluation fee pay for?
The fee provides access to the simulated evaluation, account provisioning, performance tracking, platform infrastructure, and support. It is not a deposit or investment.
02Is the evaluation fee refundable?
Before service begins, cancellation may be available subject to applicable consumer law. After credentials are issued or trading begins, fees are generally non-refundable. Verified duplicate charges and billing errors are corrected.
03Why might a payment be declined?
Common causes include incorrect billing data, geographic restrictions, security screening, an unsupported payment method, or insufficient funds. Do not repeatedly retry a blocked transaction; contact your payment provider or support.
04How will discount codes work?
A valid code must be entered before checkout is completed. Promotions cannot normally be combined or applied retroactively unless the published offer says otherwise.
TOPIC / 06
Technical support
04Login, credentials, platform access, and incidents.
01I cannot sign in. What should I check?
Confirm the email address, password, keyboard layout, and network connection. Use password recovery if needed. Never send your password or full platform credentials to support.
02My trading credentials are not working. What now?
Confirm the correct platform, server, account number, and password. Copy credentials carefully without extra spaces. If the issue continues, send support a screenshot with sensitive password fields hidden.
03What if the dashboard and platform show different figures?
Platform logs are the primary trading record. Capture both views, note the time and account number, stop trading if risk visibility is uncertain, and submit a technical review.
04How do I report a platform problem?
Include the account number, platform, device, time zone, exact timestamp, screenshots or video, order IDs, and steps that reproduce the issue. Never include passwords or payment-card details.
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